Where are you based?
We are a family from the Middle East, and our items are made in a number of countries: U.S., U.K, Latvia, Mexico, Russia, India, and Hong-Kong.
Do you ship worldwide? What kind of shipping?
We ship worldwide with a number of delivery companies – most of the items are being sent with DHL e-commerce / UPS / USPS.
Please note, that since our items are made in different countries, your orders of multiple items can arrive packed separately, so please do not worry when first receiving only some of the items.
How about express shipping upgrade?
Talk to us and we will check it for you, based on the items you want to order 🙂
How do I order the correct t-shirt / hoodie size?
Each hoodie/t-shirt in our store has a sizing chart in the product description area, all the measurements are referring to the garment size.
The easiest way to figure out the most accurate size is to measure a hoodie/t-shirt that fits you well (by placing it on a flat surface) and apply the measurements to the chart.
What happens if the item I received has any quality issues?
Mistakes can happen! But we are here to solve them for your satisfaction.
Please contact us right away and send us the photos and description of the issues you are experiencing, and we will do our best to solve it.
I ordered the wrong item/size/color or just changed my mind... Can I return the item or exchange it?
Sure, contact us and we will work it out.
Please note, that buyers are responsible for return shipping costs in this case. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Cancellation of a transaction is in accordance with the Consumer Protection (Cancellation), Htsa”a -2010 and Consumer Protection Act, 1981.
How about bulk orders?
They are possible, talk to us 🙂
Is your production ECO friendly?
99% of our products are “Made to order” – “‘It’s a far more ethical and sustainable approach because there is no overproduction, reducing the risk of excess unwanted stock going to landfill. ‘ (Emma Slade Edmondson, founder of ESE Consultancy which helps brands ‘harness social and environmental good’, said of the made to order model.)”
Can’t find the answer to your question? Talk to us 🙂